Shipping policy
At Dresslixo, we are committed to delivering your kid’s dress orders safely, quickly, and with care. Please read our shipping policy before placing an order.
Order Processing Time
All orders are processed within 1–2 business days after payment confirmation.
Orders are not processed or shipped on weekends or public holidays. During high-demand periods, processing may take a little longer.
Shipping Time
Estimated delivery time is usually 5–8 business days after your order has been processed and shipped.
Please note that delivery times are estimates and may be affected by courier delays, weather, holidays, or other circumstances outside our control.
Shipping Cost
Shipping costs are calculated at checkout based on your delivery location and selected shipping method.
From time to time, Dresslixo may offer free shipping promotions.
Order Tracking
Once your order has been shipped, you will receive a tracking number by email. You can use this tracking number to follow your order status.
Please allow 1–3 business days for tracking information to update after shipment.
Incorrect Shipping Address
Please make sure your shipping address is correct before placing your order.
Dresslixo is not responsible for orders delivered to an incorrect or incomplete address provided by the customer. If you notice an address mistake, please contact us as soon as possible at info@dresslixo.shop.
Lost or Delayed Packages
If your order is delayed, please check your tracking information first. If the tracking has not updated for several days, contact our support team and we will help you investigate the issue.
Dresslixo is not responsible for delays caused by shipping carriers or circumstances outside our control.
Damaged or Missing Items
If your package arrives damaged or an item is missing, please contact us within 7 days of delivery with your order number and clear photos of the package/product.
We will review the issue and help provide a suitable solution.
Contact Us
For shipping questions, please contact us:
Email: info@dresslixo.shop
Store Name: Dresslixo